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Cash in the crisis

ACCESSING money and paying for essentials is an increasing issue as lockdown wears on. Sadly fraudsters have sought to take advantage, so we need to be as vigilant as ever. UK Finance, an umbrella body for the banking industry has put together an online guide to help people access and manage money. UK Finance say: 'Self-isolation has removed an easy way to access cash, and with many of those particularly at risk from Covid-19 following the Government's advice and staying at home, they are reliant on volunteers and neighbours to obtain everyday essentials. 'The financial services guidance from UK Finance outlines all the ways a customer can pay safely, with specific guidance for the self-isolating or those assisting people at increased risk. It includes industry standard processes as well as new developments to help customers to access cash. These ways are detailed in the simple guide, which also includes a flow chart to help customers identify the best way for them to access cash and to pay the volunteers that provide vital assistance. 'Some of the options that have been developed by the financial services industry are emergency processes designed to support the most vulnerable members of the community and may not be available to everyone. 'The guidance also provides warnings around fraud and coercion and reminds customers not to simply provide the volunteers with their debit card and PIN number. This advice is unfortunately especially important as official statistics shows criminals are taking advantage of the current situation to exploit consumers.1 The simple guide can be found at www.ukfinance.org.uk/press/press-releases/advice-self-isolating-customers-seeking-access-cash-and-wanting-pay-essential-items

<< back Published: 13 Apr 2020, 13:02

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